I know it’s not true. Why do I hold fast to the assumption those “new” items will work or even meet basic expectations when they arrive in my home? I constantly forget to give “new” items a good once over while shopping. More often than is right I must about face and return a “new” item because it is defunct, lacking. I waste too much time on “new” items and I don’t even buy that many compared to the average American consumer. (I do not enjoy the abuse of quotation marks, but time has taught me that new items are often “new.”)
Let us be clear. Just because an item is new, it doesn’t guarantee that it: 1) has never been used before and returned; 2) is clean; 3) is in working order; 4) has all the parts required to work; or 5) will function in the manner as promoted. All five unfortunate events have happened to me many times. They’ve happened to you as well. We take the abuse. Think of all the miles wasted to return or exchange a “new” item. The time in return lines. The anxiety spent on whether we will be challenged or insulted by clerks standing at the dreaded customer service desk. I’d like to see these figures in the February Harper’s Index.
Let's face it. Not everyone returns or exchanges a newly purchased disappointment. Many are tossed in the trash or sent packing to thrift stores. How could we be so wasteful?
Let's face it. Not everyone returns or exchanges a newly purchased disappointment. Many are tossed in the trash or sent packing to thrift stores. How could we be so wasteful?
I thoroughly inspect secondhand items. Rarely does a thrift store purchase not meet expectations when carted through the front doors of my home. This phenomenon needs a catchy title. Anyone?
I have mantras that come in handy in the thrift store. Why are they chucked out the window when I enter the conventional market? Is it the music that choreographs shoppers to spend more? The overpowering product displays? The offensive maneuvers of a commissioned sales staff?
From now on, I’m going to dope slap myself out of the haze of the check out lines so that I might avoid the return lines.







